Refund policy

Thank you for purchasing from GlitzSurge (“we,” “us,” or “our”). This Return & Refund Policy applies to all mystery bags, blind bags, accessories, and related products sold on our website. By placing an order, you agree to the terms below.

1. Definition of Blind Bag Products

For the purpose of this Return & Refund Policy, Blind Bag Products (also referred to as “Mystery Bags”) are defined as sealed, pre-packaged products where the specific contents (including but not limited to styles, designs, colors, sizes, or individual items) are not disclosed to the customer prior to purchase. The contents are randomly selected and assembled by GlitzSurge, and the value, style, or type of items inside may vary. The sealed packaging is part of the product experience and is designed to maintain the “surprise” nature of the purchase.

2. General Return Policy for Blind Bag Items

Due to the nature of mystery bags and blind bag products (random contents, sealed collectibles, and surprise items), all sales are final under normal circumstances.
- Returns, exchanges, and refunds are generally not accepted for:
  • Opened mystery bags / blind bags
  • Unhappy with random contents
  • Changed mind or personal preference
  • Normal minor cosmetic variations of products

3. Acceptable Refund / Replacement Cases

We will approve returns, refunds, or replacements only if one of the following is true:
  • You received damaged, defective, or broken items
  • You received incorrect items (wrong mystery bag type / wrong product)
  • Your order arrived significantly incomplete (missing contents inside sealed packaging)

4. How to Request a Refund or Replacement

To submit a request:
  1. Contact us within 48 hours of delivery at: kulu5269@gmail.com
  2. Include:
    1. Your order number
    2. Clear photos or short video showing the issue (damage, defect, wrong item, etc.)
    3. A brief explanation of the problem
  3. We will review your request and respond within 1–3 business days.

5. Refund & Shipping Rules

  • If approved for a refund: We will process the refund to your original payment method within 3–5 business days after receiving and verifying your claim.
  • If approved for a replacement: We will send a new item at no extra cost to you.
  • Return shipping costs: We will cover return shipping only for claims caused by our error (damaged, wrong, or missing items).
  • Original shipping fees are non‑refundable unless the entire order is faulty or incorrect.

6. Non‑Refundable / Non‑Returnable Situations

No refunds or returns will be granted for:
  • Opened mystery bags / blind bags
  • Dissatisfaction with random contents
  • Minor scratches, packaging creases, or normal manufacturing variations
  • Customized or made‑to‑order items
  • Orders outside the 48‑hour reporting window

7. Contact Us

For return or refund inquiries:
Email: kulu5269@gmail.com
Business Hours: Monday – Friday (responses may be delayed on weekends and holidays)